During the month of October, we celebrate our healthcare quality improvement and risk management professionals. The healthcare quality team of Amberwell Health strives to cultivate a spirit of quality improvement throughout our organization that encourages continuous improvement of our services and programs to improve patient outcomes.
Impact on Patient Care
Our quality improvement and risk management team’s top priority is the safety of our patients. They ensure that the care each patient receives is safe, effective, patient centered, timely, efficient, and equitable. Part of their role is to collaborate with all service lines to improve processes so that we can provide the best patient experience possible.
Quality Improvement and Risk Management Team
Neelam Rana, Director of Quality Improvement & Risk Management
Leslie Cox, Patient Safety and Infection Prevention Manager
Jenna Hall, Medical Staff Office Coordinator
Joshua Kehler, Healthcare Data Analyst
Team Strength
“Each member of the quality improvement and risk management team is unique and offers his or her own experiences and knowledge,” said Neelam. “They are subject-matter experts in their own areas and committed to working collaboratively to help improve the quality of care provided to our patients. Quality improvement is a team process. As a leader, it is important that I recognize the knowledge, skills, experience, and perspectives of different individuals within our team to make lasting improvements.”
Thank you
Thank you to our quality improvement and risk management team for your dedication to keeping standards high for the best patient outcomes and providing a safe environment to receive and give care.
Neelam Rana, Director of Quality Improvement & Risk Management
Neelam has been serving with Amberwell Atchison since July of 2020. In her role as director of quality improvement and risk management, she focuses on multiple areas including quality improvement, risk management, and corporate compliance. She is responsible for providing organization-wide quality improvement programs and developing and maintaining a quality improvement plan.
On choosing Amberwell Atchison…
“I believe that by being a part of the Amberwell team, I can truly make a difference by offering my skills and expertise to help improve the quality of care that is provided to our patients and at the same time serve as a resource to our staff,” said Neelam. “I am very passionate about helping patients in our communities. Hospitals like Amberwell Atchison provide vital services in rural areas and often serve as the foundations of rural healthcare delivery systems. I feel very humbled to be a part of the Amberwell Health team and take care of the Atchison community and its surrounding areas.”
Community Service
Neelam serves on the board of two organizations: the Noyes Home for Children, a safe haven for young people in crisis, and Regional Emergency Medical Services Authority, which oversees the Buchanan County Ambulance Service.
Neelam’s Family
Neelam has been married to Chakshu Gupta for twenty-two years. Dr. Gupta has been a consulting physician with Amberwell Health since 2017 and is the medical director of the Amberwell Atchison laboratory. They have two sons–eighteen-year-old Ansh who is pursuing an undergraduate degree in Astrophysics at University of Arizona and twelve-year-old Asav who is in middle school. “We feel very blessed to be able to share our lives with two wonderful boys,” said Neelam.
In her spare time...
Neelam enjoys hiking, walking, travel, exploring new destinations, photography, reading, and listening to music. She loves spending time with her family playing board games, having conversations on a variety of topics, and attending all of her boys’ activities like swim meets, debate tournaments, scholar bowl matches, band concerts and tennis tournaments.
