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How do I know that the amount you are billing me is the correct amount?

Once your insurance carrier pays their portion of the bill, they will send you an explanation of benefits (EOB) to show how the claim was paid. You can compare your EOB to the statement sent by the hospital. How the carrier paid the claim is based on their contract with us and their contract with you. If you feel the insurance company should have paid a higher amount, please contact them directly for resolution.

Why is everything so expensive?

The Hospital strives to provide our patients with the very best medical care utilizing the latest technology. Our fee schedules reflect the cost of delivering the level of healthcare that our patients desire and deserve. Our prices are driven by the increasing costs associated with delivering high quality healthcare.

Why does my bill show that I was admitted if I never was admitted to the hospital?

Your bill will show admission and discharge dates even if you have only been in for a procedure on one given date. The admit date shows the date you came in for services. The discharge date shows the date the department closed your account. Accounts must be closed before a bill can be sent. Please contact our office at 913.360.5512 for a detailed bill by service date.

What if I receive another bill with increased charges?

Occasionally, we receive additional charges from ancillary departments after the initial bill has been sent. This most commonly occurs with emergency room services.

What if I cannot pay the entire balance due as reflected on my statement?

At Amberwell Health, we understand that medical expenses can be challenging. That's why Amberwell Health is teaming up with RevSpring and PersonaPay to make managing your healthcare bills easier than ever. PersonaPay offers flexible payment plan options tailored to your needs, allowing you to break your balance into manageable monthly installments. To explore payment plans: Visit https://amberwellhealth.org/uncategorized/exciting-updates-for-paying-your-amberwell-bills/ Scroll to the bottom, and choose the link for the Amberwell location the bill is associated with. Log in or create an account using the information on your statement. Select "Payment Plans" from the options and follow the prompts to customize a plan that works for you. If you need assistance, call 913-367-5532 to speak with someone about making a payment plan or visit https://www.personapay.com/amberwellatchison/login to start a payment plan online.

 Can I pay my bill with a credit card?

Exciting Updates for Paying Your Amberwell Bills Amberwell Health is teaming up with RevSpring and PersonaPay Amberwell Health is teaming up with RevSpring and PersonaPay to make paying your bills easier. With this new system, you’ll be able to: See your statements with updated balances. Choose which accounts you want to pay. Set up payment plans that work for you. Soon, we’ll also be able to send your statements by email or text, so you can choose the way you want to get them. You’ll notice some changes in how payments look in the online payment system and on your card statement. If you already have a payment plan, someone from the Amberwell Business Office will call you to check that your payment information is correct. Common Questions: Q: I already have a payment plan. Will it stay the same? A: Yes, your plan will continue if it’s in good standing. Someone from the Amberwell Business Office will contact you to confirm your payment details. Q: Is the amount I see after insurance? A: Yes, the balance shown is what you owe after insurance has been applied. Q: Can I set up a payment plan with this new system? A: Yes! You can...

What if I am unable to make the full payment? Can I set up a payment plan?

At Amberwell Health, we understand that medical expenses can be challenging. That's why Amberwell Health is teaming up with RevSpring and PersonaPay to make managing your healthcare bills easier than ever. PersonaPay offers flexible payment plan options tailored to your needs, allowing you to break your balance into manageable monthly installments. To explore payment plans: Visit https://amberwellhealth.org/uncategorized/exciting-updates-for-paying-your-amberwell-bills/ Scroll to the bottom, and choose the link for the Amberwell location the bill is associated with. Log in or create an account using the information on your statement. Select "Payment Plans" from the options and follow the prompts to customize a plan that works for you. If you need assistance, call 913-367-5532 to speak with someone about making a payment plan or visit https://www.personapay.com/amberwellatchison/login to start a payment plan online.

How do I sign up for Financial Assistance?

You must first apply for Medicaid and receive a denial. The denial letter, three months of pay stub, and your income tax return from the previous year must be submitted to the Business Office. If you meet the Health and Human Services guidelines you maybe eligible for a full or partial discount.

What if I cannot pay or I do not have Insurance? 

If you need help paying your bill, you may qualify for a government-sponsored program such as Medicare or Medicaid. If you do not qualify for one of those programs you may be eligible for our Financial Assistance Program.

How can I make a payment?

Exciting Updates for Paying Your Amberwell Bills Amberwell Health is teaming up with RevSpring and PersonaPay Amberwell Health is teaming up with RevSpring and PersonaPay to make paying your bills easier. With this new system, you’ll be able to: See your statements with updated balances. Choose which accounts you want to pay. Set up payment plans that work for you. Soon, we’ll also be able to send your statements by email or text, so you can choose the way you want to get them. You’ll notice some changes in how payments look in the online payment system and on your card statement. If you already have a payment plan, someone from the Amberwell Business Office will call you to check that your payment information is correct. Common Questions: Q: I already have a payment plan. Will it stay the same? A: Yes, your plan will continue if it’s in good standing. Someone from the Amberwell Business Office will contact you to confirm your payment details. Q: Is the amount I see after insurance? A: Yes, the balance shown is what you owe after insurance has been applied. Q: Can I set up a payment plan with this new system? A: Yes! You can...

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