Amberwell Health extends its gratitude to the dedicated professionals who play an instrumental role in enhancing our patients’ experiences. Their combined efforts ensure that everyone can confidently access the care they need and navigate the complexities of healthcare.
When patients are aware of how to obtain healthcare services, they are more inclined to prioritize their health, leading to improved outcomes and a more positive overall experience. The seasoned professionals in Amberwell’s patient access team are focused on continuous improvement, they are always looking for new ways to enhance the ability of patients to access the healthcare they need and improving on existing processes to provide a more convenient and customer friendly environment at Amberwell.
This special week celebrates the roles that together make healthcare access and management a seamless process.
- Appointment schedulers verify patient demographics and insurance, and then schedule appointments with the appropriate information.
- Case managers educate patients about what care options are available to them. They will also answer any questions patients might have about those options and what to expect. In addition, they help patients determine which care options fit their preferences and goals.
- Patient Access Representatives guide patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions.
- Financial Counselors Provide patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Financial Counselors are the patient’s point of contact for financial assistance questions.
- Revenue Cycle Clerks provide guidance with preregistration, appointment management, and insurance follow-up.
- Healthcare benefits navigators help people understand which available insurance packages will best suit their needs. They also guide beneficiaries through the Medicare, Medicaid, and Marketplace enrollment process and provide patient education.
- Patient Care technicians ensure patient comfort and facilitate necessary treatments and procedures patients require. Their presence is crucial in helping to monitor and maintain patients’ well-being over the long term.
- Accounts Receivable Clerks Prepare, post, verify, and record customer transactions. They maintain and update customer files, including name or address changes, mergers, or mailing attentions.
Amberwell’s patient accounts team stands out in their commitment and expertise. We thank them for helping everyone to feel seen, supported, and valued.
