The patient financial services team of Amberwell Health plays an integral role in patient account management and is essential to supporting our organization’s ability to care for our communities.
Impact on Patient Experience
The services that the patient financial services team provide impact patient experience on a daily basis. They treat each patient with compassion and respect to ensure a positive and smooth experience with Amberwell Health. “My goal is to help each patient understand that I am here to help them,” said financial counselor Katrina Taylor.
Patient Account Services Team
Lisa Fischer, Manager of Patient Account Services
Elise Allison, Revenue Cycle Clerk
Rebecca Clem, Clinic Billing Coordinator
Cynthia Cochran, Clinic Financial Counselor
Cindy Donaldson, Revenue Cycle Clerk
Nicole Donato, Revenue Cycle Clerk
Chasity Durant, Benefits Specialist
Jami Fox, Authorizations Department
Kaytlyn Hammons, Hospital Revenue Cycle Clerk
Stephanie Cook, Clinic Revenue Cycle Clerk
Robin Larson, Patient Account Services Supervisor
Camilla North, Lead Revenue Cycle Clerk
Elisa Peters, Hospital Cashier
Katrina Taylor, Hospital Financial Counselor
Tami Wilson, Scheduler
Marty Zumbrunn, Clinic Billing Manager
Roles and Responsibilities
Our team of dedicated patient financial services professionals has a variety of roles and responsibilities. Some team members work directly with the patients collecting and applying payments either in person or over the phone. They offer financial counselling, address billing concerns with the patients, and help them understand how their insurance works. They help patients set up payment plans, complete financial assistance applications and Medicaid applications, and try to alleviate some of the stress associated with paying medical bills.
Thank you to our patient financial services team for everything they do for our patients and Amberwell Health!
Lisa Fischer, Manager of Patient Financial Services
Lisa has been serving with Amberwell Health since June of 2020. In her role as Manager of Patient Financial Services, she manages the emergency department registration staff, front desk cashiers, outpatient registration, financial counselors, centralized scheduling, the pre-authorization department, and the accounts receivable department.
On choosing Amberwell Atchison…
“I think Amberwell Health is one of the few organizations left that is truly community-based and works for the people,” said Lisa. “Most hospitals have been taken over by larger systems and have become all about making a profit and not being empathetic with the community. Amberwell Health cares for its community.”
On her family...
Lisa’s daughter is 23, her son is 19, and her husband just finished his masters in Healthcare Administration. She has one grandson.
In her spare time…
Lisa seeks out volunteer opportunities for animals and young children. She has a very special place in her heart for Alzheimer’s patients and working with people.
For fun, she loves to read mystery thrillers, watch Netflix, fish, and play with her dogs. She says she enjoys her two-year-old grandson more than anything.
